We take a system based approach for desktop support services for organizations independent of the number of employees. We use a cutting edge help desk methodology with a dedicated ticking system for each customer. Our ticketing system is further integrated to a phone system and alert system for escalation support. Our automated systems in conjunction with our support engineers ensure a good customer experience and problem resolution.

Services encompass

• Installation & Configuration of various Operating Systems
• Antivirus Installation, monitoring and updates
• System wide backup and event notification
• Dedicated ticketing system for desktop as well as system wide support 
• System level security and storage architecture
• Event and problem resolution with automated  tracking systems
• Vendor management ticketing system
• VOIP /phone systems integration and unified communications
• Remote Desktop, server support
• 24 X7 IT Hotline managed through various timezones